acg444 Privacy Policy — How We Protect Your Data

01 Data Controller

For the purposes of this Privacy Policy, acg444 ("the Platform", "we", "us", "our") acts as the data controller in respect of the personal information you provide when creating an account, making deposits or withdrawals, participating in games or sports betting markets, or contacting the acg444 customer support team.

As data controller, acg444 determines the purposes and means by which your personal data is processed. We are committed to processing your data lawfully, fairly, and transparently, in keeping with internationally recognised data protection principles and best practices applicable to online gaming platforms serving the Bangladesh market.

All inquiries regarding your personal data, including requests to exercise your privacy rights, should be directed to the acg444 data protection contact at [email protected]. Our English-speaking support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.

02 Information We Collect

acg444 collects personal data through several channels: directly from you when you register an account or contact support; automatically through your use of the Platform; and, in limited circumstances, from trusted third-party service providers. The categories of data we collect are set out in the table below.

acg444 applies the principle of data minimisation: we collect only the information that is genuinely necessary for the specific purposes described in this policy. We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, or health information, except where strictly required for responsible gaming assessments at your explicit request.

03 Legal Basis for Processing

acg444 processes your personal data only where we have a valid legal basis for doing so. The legal bases we rely on are as follows:

• Contractual Necessity: Processing is necessary to perform the contract between you and acg444 — specifically, to create and manage your account, process deposits and withdrawals, deliver game services, and provide customer support.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including anti-money laundering (AML) requirements, age verification mandates, and fraud prevention regulations.
• Legitimate Interests: Processing is necessary for acg444's legitimate business interests, such as improving Platform security, preventing fraud and bonus abuse, personalising your gaming experience, and conducting platform analytics — provided that these interests are not overridden by your rights and interests.
• Consent: Where acg444 wishes to send you marketing communications, including promotional offers, bonus alerts, and seasonal campaigns related to events such as BPL cricket, Eid, or Pohela Boishakh, we will obtain your explicit consent before doing so. You may withdraw this consent at any time by updating your account notification preferences or by contacting support.

04 How We Use Your Data

acg444 uses the personal data we collect for the following specific purposes, each tied to the legal basis identified in Section 3:

• Account Creation & Management: To register your account, verify your identity, maintain your player profile, and manage your login credentials securely.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, and other supported payment channels in Bangladeshi Taka (৳).
• KYC & Compliance: To conduct age verification (18+ requirement), identity checks, and source-of-funds assessments in accordance with our anti-money laundering obligations.
• Customer Support: To respond to your inquiries, resolve account issues, process bonus claims, and provide assistance via live chat and email in English.
• Game Delivery & Personalisation: To deliver cricket betting, live casino, slots, fishing games, and other Platform content; to personalise your experience based on your gaming preferences and activity history.
• Security & Fraud Prevention: To monitor for suspicious activity, detect multi-accounting, identify prohibited conduct, and protect the integrity of the Platform and its players.
• Responsible Gaming: To monitor gambling patterns that may indicate problematic behaviour and to apply deposit limits, session reminders, or self-exclusion measures at your request or where required by our responsible gaming policy.
• Marketing Communications: To send you promotional offers, reload bonuses, free-spin alerts, and seasonal campaigns — only where you have provided explicit consent and subject to your right to opt out at any time.
• Platform Analytics & Improvement: To analyse aggregate usage patterns, identify technical issues, improve game performance, and enhance the overall player experience on the Platform.

05 Data Sharing & Third Parties

acg444 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We may share your personal data with the following categories of carefully selected third-party service providers solely to the extent necessary for the delivery of our services:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank receive the minimum transaction data necessary to process your deposits and withdrawals. Each payment partner maintains its own privacy and security standards.
• Identity Verification Providers: KYC and age-verification service providers receive your identity documents and personal details solely for the purpose of confirming your eligibility to use the Platform.
• Game Software Providers: Where games are delivered by third-party providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi, limited technical data (such as session tokens and bet records) may be shared to enable game functionality. These providers are contractually prohibited from using your data for any purpose other than game delivery.
• Platform Analytics & Security Vendors: Aggregated, anonymised usage data may be shared with analytics and cybersecurity partners to support Platform performance monitoring and fraud detection. No personally identifiable information is shared in this context.
• Legal & Regulatory Authorities: acg444 may disclose personal data to competent legal and regulatory authorities where required by applicable law, court order, or in connection with the prevention or detection of financial crime.

All third-party service providers are required by contract to process your personal data only on acg444's documented instructions, to maintain appropriate technical and organisational security measures, and to prohibit any further disclosure or use of your data beyond the agreed purpose.

06 Cookies & Tracking

acg444 uses cookies and similar tracking technologies (such as local storage objects and pixel tags) to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. The categories of cookies we use are described below:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable you to log in, maintain your session, and navigate between pages securely. You cannot opt out of strictly necessary cookies without disabling the Platform entirely.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, notification settings, and deposit method, so that the Platform behaves consistently across sessions.
• Analytics Cookies: These cookies collect anonymised data about how players use the Platform — which pages are visited most, how long sessions last, and where players encounter difficulty — to help acg444 improve the overall experience. Analytics data is aggregated and not linked to individual identities.
• Security Cookies: These cookies support acg444's fraud detection and account security systems by identifying unusual login patterns, multiple-account creation attempts, and suspicious transaction behaviour.

You can manage cookie preferences via your browser settings. Most modern browsers allow you to block or delete cookies; however, please note that disabling functional or security cookies may limit your ability to access certain features of the acg444 Platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's official help documentation.

07 Data Retention

acg444 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with applicable legal, regulatory, and operational requirements. The specific retention periods we apply are as follows:

• Active Account Data: While your account remains open, acg444 retains all registration, identity, financial, and gameplay data associated with your account to enable the full range of Platform services.
• Post-Closure Retention: Following the closure of your account (whether voluntary or by acg444), we retain transaction records, KYC documentation, and communication logs for a minimum of five (5) years to satisfy anti-money laundering record-keeping obligations.
• Marketing Data: If you consented to receive marketing communications, your marketing preferences and contact details are retained until you withdraw consent, at which point they are deleted or anonymised within 30 days.
• Technical & Analytics Data: Anonymised analytics data may be retained indefinitely for product improvement purposes. IP addresses and session logs are retained for a maximum of 12 months.
• Inactive Account Data: Accounts with no login activity for 12 consecutive months are classified as dormant. acg444 will notify you before applying any dormant account processing. Personal data associated with dormant accounts is retained for the same five-year post-closure period once the account is formally closed.

Once the applicable retention period expires and there is no continuing legal or legitimate business reason to retain your data, acg444 will securely delete or irreversibly anonymise that data.

08 Security Measures

acg444 takes the security of your personal data seriously. We implement a layered set of technical and organisational security controls designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:

• SSL/TLS Encryption: All data transmitted between your device and acg444's servers is encrypted using SSL/TLS protocols. This applies to all Platform interactions, including account login, deposits, withdrawals, and support chat sessions.
• Encryption at Rest: Sensitive data stored in acg444's systems — including KYC documents and payment account references — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within acg444's internal systems is restricted on a strict need-to-know basis. Staff who handle player data are subject to confidentiality obligations and regular security training.
• Two-Factor Authentication (2FA): acg444 encourages all players to enable 2FA on their accounts for an additional layer of login security. 2FA is available via SMS to your registered Bangladeshi mobile number.
• Intrusion Detection & Monitoring: acg444 employs continuous network monitoring and intrusion detection systems to identify and respond to potential security threats in real time.
• Penetration Testing: acg444's Platform undergoes periodic security assessments and penetration tests conducted by independent third-party security specialists to identify and remediate vulnerabilities.

While acg444 takes all reasonable steps to protect your personal data, no digital system can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, acg444 will notify affected players without undue delay in accordance with applicable notification obligations.

09 Your Privacy Rights

As a player on the acg444 Platform, you hold a number of rights in relation to the personal data we hold about you. acg444 is committed to upholding these rights promptly and without unnecessary friction. Your rights include:

• Right of Access: You may request a copy of the personal data acg444 holds about you, together with information about how it is being used.
• Right to Rectification: You may request that any inaccurate or incomplete personal data we hold about you be corrected without undue delay.
• Right to Erasure: In certain circumstances (for example, where data is no longer necessary for the purpose for which it was collected), you may request that acg444 delete your personal data. Please note that this right may be limited where retention is required to comply with legal obligations, such as AML record-keeping requirements.
• Right to Restrict Processing: You may request that acg444 restrict the processing of your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract and is carried out by automated means, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data on grounds relating to your particular situation where processing is based on legitimate interests. You have an unconditional right to object to direct marketing processing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to the withdrawal.

To exercise any of the above rights, please contact the acg444 support team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 48 hours and provide a substantive response within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

10 Children & Minors

The acg444 Platform is strictly intended for adults aged 18 years and above. acg444 does not knowingly collect or process personal data from any individual under the age of 18. Our registration process includes age verification checks specifically designed to prevent minors from creating accounts.

If acg444 becomes aware that personal data has been collected from a person under 18 years of age, we will take immediate steps to delete that data and close the associated account. Any funds deposited to an underage account will be returned to the original payment source where technically feasible.

11 Policy Updates

acg444 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to our services, adjustments to our data processing practices, changes in applicable law, or improvements to our security infrastructure. The effective date displayed at the top of this policy will be updated whenever a material change is made.

Where a change is material — meaning it significantly affects how we collect, use, or share your personal data — acg444 will notify registered players via their registered email address or via a prominent notice on the Platform at least 14 days before the change takes effect. Your continued use of the acg444 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how acg444 is protecting your information. If you disagree with any changes to this policy, you may close your account by contacting the support team at [email protected].

12 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which acg444 processes your personal data, we encourage you to contact our support team in the first instance. We are committed to resolving all privacy-related concerns fairly, promptly, and in English.

You can reach the acg444 data protection contact through the following channel:

• Email: [email protected] — please use the subject line "Privacy Complaint" so your message is routed to the appropriate team member.
• Response Time: All privacy-related inquiries are acknowledged within 48 hours (Bangladesh Standard Time, UTC+6) and substantively resolved within 30 days.
• Support Hours: 24 hours a day, 7 days a week, including Eid, Victory Day, Independence Day, and all other Bangladeshi public holidays.

acg444 takes every privacy complaint seriously. Upon receipt of your complaint, we will conduct an internal investigation, communicate our findings to you in writing, and take any necessary remedial action. If you remain dissatisfied after acg444 has responded to your complaint, you retain the right to seek further recourse through applicable legal channels in your jurisdiction.